Support
How can we help?
Questions about setup, playback or your subscription? Get in touch and a real person will help you sort it out.
Ways to contact us
Writing from the app? Include your device name and what you were watching — it helps us find the problem faster.
What we can help with
Setup
Adding an M3U playlist, Xtream Codes login or Stalker portal, and activating a device.
Playback
Streams that buffer, stall or won't start, audio and subtitle tracks, and the player itself.
Subscription
Your Onyx Player plan, renewals, payment and moving it to a new device.
Channels or content missing?
Contact your IPTV provider. Onyx Player is a media player only — it supplies no channels, films or series of its own, so we can't add or fix them.